Task:

Over recent years, a number of key challenges have become very significant to operation managers. Six of these concepts are:

• Changing Technologies
• Continued Globalization of markets including 1^st and 2^nd world entrants.
• Changing customer expectations
• Changing job designs
• Quality management
• Global manufacturing

Your task is to:

1. Identify a business you think is interesting and briefly discuss how each of the above challenges might impact that business in the future. (Maximum 1200 words)
2. Choose a minimum of three of the following areas of operations management that you think are likely to most impact the success of your chosen business and justify your selection of each. (Maximum 2000 words). Please make sure to includes:

• Good and service design

1. Strategic mission, analysis, and competitive priorities
2. Customer benefit package design and configuration
3. Detailed goods, services and process design
4. Market introduction/deployment
5. Marketplace evaluation

• Process selection, Design, and Analysis

1. Process choice decision
2. The product process matrix
3. The service positioning matrix
4. Process design the product
5. Process analysis and improvement

• Facility and work design

1. Facility layout in service organization
2. Designing product layout
3. Designing process layout
4. Workplace design

• Capacity management

1. Economies of scale and diseconomies of scale
2. Use capacity measurement for operation planning
3. Long term capacity strategy
4. Managing capacity by adjusting short-term capacity level
5. Managing capacity by shifting and stimulating demand

• Managing inventories

1. Static demand
2. Dynamic demand
3. Dependent demand
4. Inventory management decision and cost

For example, when to order items from a supplier or when to initiate production runs if the firm makes its own items and how much to order or produce each times a supplier or production order is placed.

1. Inventory cost such as ordering or set up cost, inventory holding costs, shortage costs and unit cost
2. Lead time = Need to have insurance if the delivery item is damage or accident

• Resource management

1. Forecasting
2. Aggregate planning
3. Are resources Ok? = Disaggregation = execution
4. Strategy for aggregate planning
5. Capacity requirements planning = process of determining the amount of labor and machine resources required to accomplish the task of production on a more detailed level.

• Quality management

1. The gap model = many people view quality by comparing features and characteristic of goods and services to a set of expectations, which may be promulgated by marketing efforts aimed at developing quality.
2. Quality control
3. Poka yoke = how to avoid human error

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