(a) (i) Briefly explain the term “disaster mitigation”.

(ii) Explain the disaster recovery procedures that an office manager should follow in order to recover data lost in a fire outbreak.(8 marks)

(b) (i) State the factors that should be taken into consideration when deciding whether or not to centralize office services.(8 marks)

(ii) Cite two examples of office services that could be centralized by an organization.(2 marks)