1.A reception office is important to an organization and is usually located at the main entrance so that visitors are received and provided with the necessary information.

Describe the procedure to be followed by the receptionist when attending to the visitors.(20 marks)

2.Write short notes on the following media of communication indicating their application in business:

(a) Telephone answering machines.(5 marks)

(b) Voice mail.(5 marks)

(c) Cellular phones.(5 marks)

(d) Pagers.(5 marks)

4.As an assistant,you are responsible for custody and regulation of a new modern copier which is used by personnel from all departments of the organization.

a) From the users manual prepare a checklist of important information which should be brought to the attention of the users.(14 marks)

b) Why is it necessary for the users to understand the information about the copier?(6 marks)

 

 

 

 

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