1.In relation to office environment,explain the effect of the following factors on work performance in an office:
(a) Decor.(4 marks)
(b) Cleanliness.(4 marks)
(c) Temperature.(4 marks)
(d) Lighting.(4 marks)
2.Outline the procedure to be followed when receiving and distributing incoming mail in the office.(20 marks)
3.(a) What is the purpose of filing documents in an office?(2 marks)
(b) Describe the essential features of a good filing system(12 marks)
(c) List and briefly explain three filing methods used in an office.(6 marks)
4.(a) (i) Define the term “discrimination”.(2 marks)
(ii) Explain the circumstances when an employer may lawfully discriminate employees on the basis of gender.(8 marks)
(b) (i) What is meant by the term “disrespectful conduct”?(2 marks)
(ii) Citing examples,give four instances when an employee may be said to behave in a disrespectful manner.(8 marks)
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