)Compare and contrast Total Quality Management (TQM) and re-engineering as change processes.

a)Compare and contrast Total Quality Management (TQM) and re-engineering as change processes. (10 marks)
b)Various economic factors have forced firms to downsize their workforce.
Explain the ways in which a manager may best manage a downsized workforce. (10 marks)
(Total: 20 marks)

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)Compare and contrast Total Quality Management (TQM) and re-engineering as change processes.

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build your answer using evidence (material from the lectures and reading assignments) to support a thesis, or argument, which should be presented at the beginning of the essay.

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