.(a) In relation to office automation,explain the impact of the following in the office:

(i) Word processing.(3 marks)

(ii) Desktop publishing.(3 marks)

(iv) E-mail.(3 marks)

(v) Spreadsheets.(3 marks)

(b) Identify computer related costs to be planned and budgeted for,once a decision to automate the office operation is made.(8 marks)

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