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January 5, 2016

evaluate the change-over options that are available and recommend the most suitable method for the new system

A fast-food organization has expanded the number of out lets around a city. At the moment the outlets use conventional cash tills. The organization would like to implement a Point-Of-Sale (POS) system in all its outlets with linkages to a centralized computer.
Assume you are the organization’s systems analyst and you have been asked to assist in the conversation process from the existing system to the new one :

(a) evaluate the change-over options that are available and recommend the most suitable method for the new system.(12marks)

(b) construct a sequential check list for the activities to be carried out during the implementation process.(8marks)

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Assume that the CEO of NatureCare Products has indicated that he wants you to prioritise treatment of a number of risks as follows: • Inability to attract sufficiently qualified staff One of the risks identified in the risk management plan is the inability to attract sufficiently qualified and knowledgeable staff to manage the new retail stores. The risk treatment identified is to invest in the training and development of existing staff to fulfil this role, at least in the short term. It has been identified that at least two of the existing customer service representatives are interested in taking on this new role. Neither of the two customer service representatives have managerial skills nor knowledge, but they both have excellent company and product knowledge, as well as customer service skills. • Low customer satisfaction A further risk identified as a priority is the threat to customer satisfaction. Given that the business is expanding, customer satisfaction will be crucial. The risk treatment identified is to develop a customer questionnaire that can be used to measure customer satisfaction. You have been directed to implement strategies to reduce the risks posed.

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