Case Scenario for Assignment (adapted from Monk et al., 2016) Eternity Foundation is a charity organisation that was set up in 1999 to help the poor in Australia. The organisation ran a Caring Shoe Project in 2015 and 2016. The project aimed to help individuals who struggled financially to get good shoes. The project was run in Sydney, Melbourne, and Brisbane during those two years. The project provided “shoe tickets” to churches, public schools and homeless centres. Church pastors, school principals, and homeless centre managers passed on shoe tickets to help people in need to purchase shoes. Ticket holders then went to a participating store and used the ticket to get a pair of new shoes. At the end of each month, each participating shoe store sent the “used” tickets and an invoice to Eternity Foundation. Based on the documents, the Caring Shoe Project accountant can tell who received shoes and recorded the cash values of the shoes. The accountant then sent a cheque to each store based on the invoice. Typically, parents were given tickets for themselves and for each of their children. The monthly bill showed the name of the parent and each child who received a pair of shoes. Hence, the accountant could tell from the invoice how many shoes went to adults and children respectively. Often not all tickets were redeemed. For example, a church pastor might have been provided with 30 tickets but there was no guarantee that the pastor would hand out all 30 tickets. Also, there was no guarantee that ticket holders would actually redeem them. The program has certain restrictions. • Tickets given out at schools and churches could be redeemed for a pair of shoes that cost no more than $30. These tickets generally would be redeemed for children’s shoes. Tickets given out at homeless centres could be redeemed for shoes that cost no more than $40. These tickets were generally redeemed by adults who needed good shoes to attend job interviews. The price limits were shown on the tickets. • Occasionally the price could be exceeded if a store’s sale representative received an approval from the contact at the organisation that gave out the ticket. By ‘gentleman’s agreement’, this would not happen often and the extra cost would not be significant. Each organisation had a contact person who worked closely with the Caring Shoe Project. Note that the contact persons at Church of God and Elm St Baptist swapped places in 2016.