a) The claims department of an insurance company you work for is considering whether to modify the claims software package to fit the claims processes of the organization or modify the claims processes to fit the claims software. Package.
Required:
Write a memorandum to the board of the insurance company outlining:
i) The issues to consider in arriving at an optimal decision. (4 marks)
ii) The advantages and disadvantages of either option. (8 marks)

b) Distinguish between ”warranty” and ”guarantee” as used in management information systems acquisition. (2 marks)

c) Carrier Aviation Ltd. has implemented an online reservation and ticketing system
Required:
I) Explain three benefits of the above systems to customers. (3 marks)
II) Highlight three limitations of the above system to the organization. (3 marks).
(Total 20 marks)

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