1 (a) During the design and development of a computerized information processing system, various types of documentation are produced. Explain four functions performed by some of these documentations.(8marks)

(b) It is possible for systems analysis involved in the introduction of new or upgraded computer systems to encounter resentment and opposition from existing employees. This may take many forms from outright opposition to active hostility toward the new system during fact finding interviews.
(i) Outline four reasons for employees to react in this manner.(4marks)
(ii) Outline four measures that can be taken by the systems analyst to alleviate this resistance.(4marks)

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