Task

Identify two instances where you have been involved in/observed workplace conflict. If possible, select one that was handled well and one that was handled poorly.

Write a summary of each situation to:

• explain the situation and the people involved
• identify the type and level of conflict, what caused it and any factors that may have contributed to it
• describe the strategies used to resolve the conflict and the eventual outcome
• list any procedures/documentation involved throughout the process
• comment on what could have been done differently.

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