PART B – MANAGEMENT PLAN REPORT
Select one issue (negative aspect identified in your
analysis) and recommendation (from your
recommendations section that has links to best practice
management) to propose a management plan

PART B – MANAGEMENT PLAN REPORT
• Executive summary
• Problem definition
• The nature and scope of the problem outlined
• Customer expectations
• Clearly identified client centred expectations
• Zones of tolerance are explained considering a range of service delivery
value propositions
• Management plan to resolve the problem
• Clear policy statement detailed
• Inclusion of a Total Quality Management (TQM) system outlining:
responsibilities, procedures, processes, training & resources needed to
implement the TQM system
• Application of best practice and quality management principles
• Application of a minimum 3 best practice management practices
• Detailed description of how 4 quality principles theoretically & practically
inform the management plan
• Conclusion
• References

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