Review the scenario below. Compose an email to Ann Perkins that builds goodwill, i.e., it’s about maintaining the professional relationship and not just the transaction.
Assume you are part of IT technical support, responsible for resolving calls and inquiries for the organization. The Director of the Project Management Office (Ann Perkins) contacted you regarding using a project management (PM) tool that could be used with Microsoft Teams. her team has also called with similar inquiries and were told a month ago that the tool would be available this week. However, the license for the PM tool won’t be issued for another 6 weeks. You’ve already heard some frustration from other callers because of the delay.
Write an email to Ann Perkins using an indirect approach in response to her request for a PM tool that is compatible with MS Teams.
Format: Online text, 1 page-limit
Criteria for Success: Writer addresses Ann Perkin’s questions using an indirect approach. Buffer helps soften the impact. Explanation is sufficient to explain the delay. Negative news is subordinated. Language is neutral/positive in tone. Message ends positively and concludes with a clear call-to-action. Ideas are organized logically into an introduction, body, and conclusion.
