Your expertise in quality management has landed you a job at the toy manufacturer LEGO, located in Billund, Denmark. To get you up to speed, your supervisor has provided you with resources about the quality management challenges at LEGO in relation to development of the new LEGO products. She recommends that you study the below case video and text to get familiar with how quality is embedded in product development and product delivery activities at LEGO. Article link to Interview with John Hansen, Senior Vice President for Engineering & Quality at LEGO, Billund, Denmark
Then, your supervisor assigns you to a product development project in need of quality management assistance. The product development project had a quality manager assigned. The project initiated a limited prototype packaging run prior….