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Chapter 5 uses the terms “first-order change” and “second-order change” to describe the differences between incremental and transformational change within an organization. First-order change involves a specific initiative that solves a problem, or makes improvements in ways that do not present a challenge to the organization’s current methods and thinking. Second-order change leads to organizational transformation, by introducing new products, services, and ways of doing business, based on creative thinking that alters current core assumptions and practices.

Provide an example of a business that has implemented either a first or second-order change., Instructions – Please post your thoughts on this topic .Be sure your original post is thorough and complete, includes two paragraphs of at least 3 sentences.


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