Q2 Outline the expectations of customers of health and social care services. = This question needs a little more information – please refer to CQC & DoH. You could look up your local healthcare trusts aims and objectives. Also what information might a service user guide contain for the customer Q3 Outline the principles and values that are promoted in health and social care settings. = There needs to be reference to NICE guidelines, NMC standards, NHS including Skills for Care, social work standards. At least two of these need further outlines about the principles and standards they work to. Q5 Outline the employee’s role in maintaining service standards. = You need to chose at least 2 different employments in H & SC e.g. nurse, admin, healthcare worker, receptionist, GP etc and outline how those employees maintains the standards; what are their key responsibilities