The process begins when a customer submits an online order form to Active Bicycle via the Web. The customer supplies his or her name, address, email address, model number of the bicycle they desire, and credit card number.

When the customer clicks on the submit button on the Web page, Active Bicycle’s system gets approval for the transaction from the credit card company. If the credit charge is approved, the system assigns a number to the sales order, displays an order summary for the customer to print, and sends a confirmation email to the customer. If the credit charge is denied, the customer is asked to provide a different form of payment.

The system then generates a two-part invoice, a stock release form, and a two-part packing slip form. The stock release form is sent to the warehouse department, and the two-part packing slip and one copy of the invoice are sent to the shipping department. The other copy of the invoice is maintained in a holding file in the accounting department to be filled later with the shipping certificate.

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