Case study 1

The COVID-19 pandemic has increased greater demand for WIFI and Data services to aid working from home (remote working). The increase placed a huge pressure on Batho-IT Services to deliver quickly to its customers. Batho-IT Services has its operating office in Mmabatho, Mahikeng, providing WIFI and Data services for residence, individuals, and businesses (customers). To meet the growing demand for WIFI and Data services, Batho-IT Services is presented with alternatives like the Development (develop in-house) and Acquisition (purchase) of its key WIFI and Data hardware and software (application). You are the IT manager at Batho-IT Services, advise the management on the two alternatives:

1. Motivate the management on the benefits and challenges in the development of the key services in-house (three (3) benefits and three (3) challenges) [6]
2. Motivate the management on the benefits and challenges in the acquisition of the key services (three (3) benefits and three (3) challenges) [6]
3. In what situation can you advise Batho-IT Services to acquire its WIFI and Data services instead of developing them? Support your discussions with practical examples [5]

Case study 2

Prototyping is used in the application development process. As a manager of Batho-IT Services, your team can use prototyping if you decide to develop the WIFI and Data application in the company.

1. Define the term prototyping? [2]
2. Discuss in practical terms how you can use prototyping effectively to develop the WIFI and Data application [6]
3. What are the three disadvantages of using prototyping? [3]

Question Two [23]

As noted in Case Study 1, the COVID-19 pandemic increased the customers base, and their expectations keep growing due to continuous trends in technology. Batho-IT Services can manage its services to customers’ and customers’ expectations using service-level-agreement (SLA).

1. Prepare SLA for Batho-IT Services using the contents of Service-Level-Agreement (SLA) [16]
2. What are the three challenges in managing customers’ expectations during the COVID-19 pandemic? [3]
3. There are four types of service contracts; discuss the one Batho-IT Services can use for its customers? [4]

Question Three [27]

Control is important to Batho-IT Services in managing its resources and services.

1. Discuss at least six (6) ways you can control Batho-IT Services WIFI and Data services [6]
2. Discuss how Batho-IT Services can use the six (6) Program Processing Controls in managing and maintaining data storage and data integrity in the company? [12]

1. How can end-to-end encryption be applied in protecting Batho-IT Services WIFI and Data service [3]
2. Network Security Measures are used to control Batho-IT Services WIFI and Data network. Explain with examples how you can use Firewall, Security outsourcing, and User identification and verification to secure its network [6]