How could you manage you own/another person’s emotions to prevent them impacting the conflict?

Think of a conflict you have been part of, where you haven’t been willing to resolve it because of high emotions, or (if you prefer), reflect on a conflict where you have seen others be highly emotional.

  • Where do those emotions come from?
  • What are the benefits of having those emotions?
  • How could you manage you own/another person’s emotions to prevent them impacting the conflict?
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