Ace Health Insurance Inc. (AHI) offers health insurance to millions of customers in the US. The AHI management is concerned about the rising customer support costs at their call center…..
Formulate a workplace project through analysis of the way a business operates within your industry specialism
a) Formulate a workplace project through analysis of the way a business operates within your industry specialism.
b) Apply relevant frameworks, theoretical models and concepts to underpin the analysis of researching and reporting, on a work place project.
c) Produce a substantial, well-organised, clear and coherent independent business research report.
d) Manage and self-direct work and learning, within a relevant professional context.
e) Demonstrate the ability to critically reflect on work integrated learning activities and self-identify personal goals and learning needs.
f) Enhance employability via development of a professional competency portfolio.
Assessment 2 is a substantial research report designed to enhance your employability in the
future, by assisting you to systematically identify relevant workplace competencies that you
can develop further. In the report you will implement the plan you outlined in Assessment 1.
The report will use accepted academic frameworks, theoretical models and/or concepts to
underpin its findings. You will use these theories to help you review your chosen workplace
and the industry it operates in and to identify skills, experience, competencies and behaviours
you can personally develop, to enhance your employability and potential for advancement in
On completion, Assessment 2 can become your short term “roadmap” to a successful career!
You are required to produce a professional, well-organised, clear and coherent, independent
business research report, of 2,500 words and with four main sections:
1. Section 1: Include a brief description of your chosen workplace and the industry it
operates in, as well as the organisational chart and your reporting line. Also include in
section 1, some research and discussion on the organisational culture, its leadership
and how people work together.
2. Section 2: Include a review of what the organisation is doing for induction, training,
professional development and succession planning, for its employees.
3. Section 3: Include a summary of what the organisation is doing for you, how you see
this applying to your professional development needs and how this is enabling your
employability (either internal/external):
Utilise (and reference using APA guidelines) accepted academic
frameworks, theoretical models and concepts to underpin the report.
Please include analysis tools using the Personal SWOT analysis, the
Laureate Professional Competencies framework and your GallupReports.
Use both primary (collected by you) and secondary (collected by others)
data to inform your report. This might include speaking with key
stakeholders in your industry/organisation as well as reviewing
organisational reports and company collateral.
The focus of your discussions may be both:
a) personal (what skills, strengths and behaviours can you personally
develop further), and
b) industry (what general skills and behaviours are/will be needed in
the industry in the future.
The focus of your research should take into consideration key skills,
experience, competencies and behaviours that will be needed in the
future, within your specialism.
Clearly identify the specific skills, experience, competencies and
behaviours you can personally develop, to enhance your employability and
potential for advancement in the future. These skills etc. should be clearly
linked to your analysis/research.
4. Section 4: Include a conclusion, based on your research, on whether you should stay
with the organisation and look for development opportunities/promotions, or move
Submit the assessment via the Assessment link, in the main navigation menu, in
IND301A, by the end of week 8. The facilitator will provide feedback via the Grade
Centre in the LMS portal. Feedback can be viewed in My Grades.