Formal letter writing is a common communication medium used in businesses. In most businesses, letters are written to customers or patients to communicate change. Using the “you view” is important in sharing the intent of your message. Choose only one of the following scenarios and write a letter using a formal letter format to communicate your message. You are writing on behalf of the company to communicate a message. Please refer to the document “Sample Professional Letter” in the Student Resources Folder to help you create a professional letter.

Scenario 1: Address of the company: Love 4 Animals Veterinary Clinic 1 Paws and Claws Way Petville, X0X 0X0 Address of customer: Pet Parent 52-7 Lilac Avenue Winnipeg, Manitoba R0R 0R0 Key Points to cover: Love 4 Animals clinic is moving in two weeks. clinic is expanding its operations. new location will be bigger and have larger parking space. a new pet grooming facility “Pet Plus” will be added to premises. first 50 customers to sign up for grooming service will get 50% discount. clinic services and hours will stay the same. clinic open Monday to Saturday, 9 am to 7 pm, but close at 2 pm on Saturdays and not open on Sundays. join us for coffee and cake to celebrate grand opening on (make up a date and time).

Scenario 2: Address of company: Computers are Us 10 Binary Crescent Dataville, O1O 010 Address of customer: John Doe 52-7 Lilac Avenue Winnipeg, Manitoba R0R 0R0 Key Points to cover: customer recently ordered a computer from website but it is no longer in stock. we would like to offer customer a similar product. similar product is from the same line, has more features and is higher in price. we will not be charging the difference. offer a discount coupon for a future purchase. apologize to customer for inconvenience caused.