Case Study

D&N Printing is a well established printing business located on the Gold Coast. Its vision and mission statements and core business values are as follows:

Vision statement:
“To be recognised as the benchmark of outstanding service in the print industry. We pride ourselves on bringing results that count in everything that we do. We constantly strive for successful outcomes in all areas of our business.”

Mission statement:
“To provide top quality printed products at a competitive price within a reasonable amount of time.”

Values that are fundamental to our company’s success are:

Our People
Our team is our strength and a vital ingredient to everything that we achieve. We value expertise, skill and knowledge in each person’s chosen area. Passion, enthusiasm and ambition, personal integrity, honesty, sincerity and above all commitment is what we look for in our people. We strive to provide an environment that attracts highly qualified employees and offers the satisfaction of working in a challenging and successful position.

Teamwork
We are connected together as a team by open communication, sharing common goals, being supportive and honest. We value mutual respect, friendship and the enjoyment of working together. By working as a team and bringing our special abilities together, we ensure that we provide and indeed exceed the level of quality and service that our valued clients expect.

Service
We are totally committed to working with our clients and focusing on finding an individual solution to their unique business requirements. We are always prepared to respond quickly to whatever task is required of us and deliver an exceptional customer service. We strive to provide services of superior quality, and service delivery – all within budget. Our customer service promise outlines our commitment to deliver on our services, produce quality products and focus on excellence, with an experience our clients will remember as they appreciate our difference.

Our Clients
The secret to our success is in earning the right to sustain successful long-term relationships with our clients. We believe in treating all clients as we wish to be treated – our integrity is never to be compromised. Our objective is to achieve a well-deserved reputation where our clients will recommend and refer others to us – this is a privilege and an ultimate reward in our endeavour for excellence.

Social, Community and Environmental Responsibility
We have a social conscience as a business and also as individuals. We place a large emphasis on social responsibility and justice. As such we endeavour to seek out and support various causes every year, determined by the senior management team. We ask our team members to become actively involved. We look for opportunities to support the community and to make a difference – even if it is only in a small way. We are aware of our environmental impact and we’re constantly looking for new sustainable business practices that minimise our environmental footprint.

All of these fundamental values are engrained deeply within our company’s culture. We explore these values so that every member knows their meaning and can apply them. The senior management team facilitates this development in weekly team meetings and focused training sessions and above all these fundamental values are measured and performance assessed during weekly team meetings and through formal bi-yearly performance reviews.

D&N Printing recognises that leaders are people who influence both the attitudes and behaviours of others. Sometimes they do this through their formal role and sometimes by their personal influence. To this end, the business has developed an extensive Leadership and Management Policy Statement