Devin is a manager of a local restaurant.

Devin is a manager of a local restaurant. He just completed a twohour customer service training program with his wait staff. Now he would like to see if his training made a difference in how his servers perform their jobs. He has never had any type of training and development course and doesn’t know anything about assessment. He would like you to develop a behavioral assessment instrument. Before you can develop this instrument, you have a series of questions that you will need to ask Devin. For example: What was your behavioral learning objective? What level of behavioral assessment would you like me to assess—atomistic, analytic, or holistic? What are the other questions you would need answered before you can develop this behavioral instrument? Why are these questions important to your being able to assess Devin’s training?

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