- Building on the proposal you prepared in Part 2, develop an internal survey that you will use to determine the level of satisfaction in line with the human resources services delivery. Your survey can be done in several ways. A satisfaction survey can be presented as an open comment survey, a closed question survey or as a face to face workshop (with comments being noted by a minute taker).
- Use the survey to gather feedback from clients and the other key stakeholders to determine their level of satisfaction. A feedback form should be created to help identify the areas of comment.
- Provide a written recommendation to senior management with the aim to seek approval for implementation of changes to the SLA. Ensure you use a SWOT analysis to categorise the comments. Once you have reviewed and made required changes to the plan, you will need to draft a new plan, gain senior management approval, implement any changes and ensure a post implementation review is made.
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