You manage a hotel resort located on the South Beach on the Island of Kauai in Hawaii. You are shifting the focus of your resort from a traditional fun-in-the-sun destination….
Describe the training method or combination of training methods you would recommend to train BB&T’s bank tellers.
4. BB&T Corporation, headquartered in Winston-Salem, North Carolina, is among the nation’s top financial holding companies, with $152 billion in assets. Its bank subsidiaries operate approximately 1,500 financial centres in the Carolinas, Virginia, West Virginia, Kentucky, Georgia, Maryland, Tennessee, Florida, Alabama, Indiana, and Washington, D.C. BB&T’s operating strategy distinguishes it from other financial holding companies. BB&T’s banking subsidiaries are organized as a group of community banks, each with regional president, which allows decisions to be made locally, close to the client. This also makes BB&T’s client service more responsive, reliable, and empathetic. BB&T was experiencing a 30 percent annual turnover rate for bank tellers and decided that it’s on the job training was ineffective. Describe the training method or combination of training methods you would recommend to train BB&T’s bank tellers. Justify your choice of methods.