Describe an experience or ‘critical incident’ you have experienced or witnessed in a workbasedsetting, involving an aspect of poor communication.

Describe an experience or ‘critical incident’ you have experienced or witnessed in a workbasedsetting, involving an aspect of poor communication. You may draw on experiencesyou have had as an employee, as a customer or simply as an observer of organisational life.How did you feel about the incident? Given your insights from the subject’s learningmaterials – why was the communication so poor and how could it have been improved?

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