View and Discuss
View all of the short videos in this series, Customer Service Strategy (Lynda.com – 50:50). (Links to an external site.)Links to an external site.
Based on this series of videos, research and discuss an organization from the service sector (i.e., aviation or healthcare sectors) and highlight how they apply at least three of the operations management principles you have studied as part of this course to improve their service.
How Access Videos
Go to lynda.com
Then under sign in choose organization- type: erau.edu
Login: dacostam
Pw: Ridley$@2018
It should hopefully push the security page to me to sign you in
If you are able to get in. Look in my playlist- Lean Inventory Management
Requirement: Based on this series of videos, research and
- Discuss an organization from the service sector (i.e., aviation or healthcare sectors) and highlight how they apply at least three of the operations management principles you have studied as part of this course to improve their service.
NOTE: response should be at least 250 words not including references or cover page which are required to be in current APA format.
Must be a part of reference list:
Required Course Materials
Jacobs, F. R., & Chase, R. B. (2018). Operations and supply chain management (15th ed.). New York, NY: McGraw- Hill Education.
Use research that is referenced appropriately in current APA format.- American Psychological Association. (2010). Publication manual of the American Psychological Association (6th ed.). Washington, DC:Author.
ISBN: 978-1-4338-0561-5
For further information, see the APA website. https://www.apastyle.org/manual/index
