Compare your findings to ideas about crisis management stated in the chapter.

Four methods of crisis management.

a. Observe an incident when a teacher intervened in a crisis. What methods did the teacher use to calm the child or children down? Were the methods the teacher used any of the four mentioned in the chapter? Why or why not? In what ways did the intervention help to resolve the crisis?

b. Interview a teacher about how she uses calming techniques during conflicts. Ask about two or three of the crisis management methods discussed in the chapter. What is the teacher’s “take” on the methods? Compare your findings to ideas about crisis management stated in the chapter.

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