Ace Health Insurance Inc. (AHI) offers health insurance to millions of customers in the US. The AHI management is concerned about the rising customer support costs at their call center…..
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Choose a process system that you are familiar with and conduct a FMEA analysis in order to identify the components of the system most in need of mitigating action to improve the reliability of the system.
Question 1 Choose a process system that you are familiar with and conduct a FMEA analysis in order to identify the components of the system most in need of mitigating action to improve the reliability of the system. Outline any mitigating action that you would undertake to improve the reliability of the system with associated reasoning. Note: FMEA stands for FAILURE MODE & EFFECT ANALYSIS
Question 2 For the same system as used for Question 1, construct a Fault Tree Analysis to identify the critical areas for redesign within the system. Outline, with reasoning, the manner in which you
